Information Technology Center Mission:

Goal 1: Students will have a computer lab for learning and studying.

• Students will have access to a sufficient quantity of current equipment and software to use in the computer lab.
• Students will be able to apply for, activate or reset their network accounts in a timely manner.
• Students who receive introductory computing workshops will be able to effectively use computers and software provided in the lab.
• Students will report receiving satisfactory basic computer assistance.

Goal 2: Employees will have on-campus desktop support for their HCC standardized computer equipment.

• Employees who follow recommended standards for purchasing computer hardware and software will receive streamlined service.
• Employees will receive support for installing and setting up their computers in a timely manner.
• Employees will report receiving satisfactory assistance in resolving basic computer problems.
• At any given time, the majority of employee desktop systems will have current critical security and maintenance updates.

Goal 3: Department and program IT liaisons will have assistance with their IT needs.

• Departmental IT liaisons will report they have been highly involved in the systems analysis of their IT needs.
• Departmental IT liaisons who follow recommended standards for purchasing lab and server equipment and software will receive streamlined service.
• Departmental IT liaisons will receive support for lab setup and management in a timely manner.
• Departmental IT liaisons will receive support for server setup and applications management in a timely manner.
• Departmental IT liaisons will report receiving satisfactory assistance in resolving lab or server issues.
• At any given time, the majority of departmental lab or server systems will have current critical security and maintenance updates.

Goal 4: The HCC community will be educated regarding technology matters.

• The HCC community will be provided with directory information regarding HCC IT services.
• The HCC community will be educated in general IT matters that are relevant to their studies or jobs.
• The HCC community will be informed of IT developments at HCC.
• The HCC community will have access to ITC-sponsored learning activities such as workshops.
• The HCC community will have access to an IT knowledge base comprised of information and people.

Goal 5: The HCC community will have access to an optimal network infrastructure.

• The HCC community will enjoy localized IT solutions arising from having autonomy over its own network domains and associated services such as mail, web and authentication.
• The HCC community will have access to a reliable and updated network.
• The HCC community will have access to global network communities such as the Internet.
• The HCC community will report that access to network status information and channels for incident reporting is satisfactory.
• The HCC community will have authorized remote network access to local network services.